What does Elite Support Mean to you?

We are proud to be a part of Daimler Trucks North America’s Elite Support Movement!

For you, our Customer, Elite Support means that you can consistently expect the same exceptional service from all of our employees, in all of our departments, for all of your needs, ALL OF THE TIME!

We want you to remember us and refer us, not by the products that we sell, but for the high-level service we provide surrounding the superior products that we sell. There are many ways in which we can practice this elite level of customer service but there are a few in particular that will make us stand out every time. 

The most important element of providing this type of support for you is to understand who you are and what your needs are.

A majority of our customer base at our Freightliner locations is comprised of commercial endeavors, which means you need us to help get you on the road quickly and keep you there as long as possible with as little down-time as can be managed.

What is our Elite Support process?

We start by selling you quality trucks, and upon delivery, we make it our priority to introduce you to key members of our team who can provide this type of support from all angles in your time of need. 

Express Assement

We pride our service departments in providing Express Assessment to you for all vehicle and labor types for any vehicle that requires a diagnosis when entering our Medium and Heavy Duty service departments.

Our priority for the Express Assessment program at Transwest is to provide you with a preliminary diagnosis in a timely fashion, which includes enough information for you to make an informed business decision and keep your business running as efficiently as possible. 

The next thing we strive to do, is to keep you updated at all times on the progress we’re making to get you back on the road and keep you there. This means that when you’re waiting on parts or service, or your waiting for sales to get you information, you are kept informed through every step of the process so that you can plan accordingly.

You are engaged in a business endeavor with Transwest and should know exactly where we are at in the process of taking care of you.  You should also know when you can expect to hear from us again with a follow-up update. 

Our Elite Support Goal

With such high expectations, comes a surplus of feedback on how we’re doing and how we can become even better.

Another high priority here at Transwest is to elicit focused feedback from you constantly and utilize that feedback to be the best and stay the best every day.

Our Voice of the Customer process is our most current and innovative way of eliciting, collecting, analyzing, interpreting and cultivating that feedback you provide into a stairway to constant success here at Transwest.

As we continue through the Elite Support movement, we intend to build stronger partnerships with you by always providing a quality product, minimal downtime, constant communication and collecting feedback to support our efforts to continuously improve YOUR experience!