2012 U.S. Heavy-Duty Truck Customer Satisfaction Study
J.D. Power and Associates released their 2012 U.S. Heavy-Duty Truck Customer Satisfaction Study on June 27, 2012. The study measures the satisfaction of primary maintainers of Class 8 heavy-duty trucks that are one model year old in two product segments, on highway and vocational. In each segment, satisfaction is determined by examining six key factors: cab/body; the cost of operation; engine; ride/handling/braking; transmission; and warranty.
Freightliner wins in Customer Satisfaction
Freightliner ranks highest in heavy-duty truck customer satisfaction in both the on-highway and vocational segments.
In the on-highway segment, which evaluates long- and short-haul trucks, Freightliner ranks highest with an index score of 750 and performs particularly well in all six factors. Volvo ranks second (739), while Peterbilt ranks third (736).
In the vocational segment, Freightliner ranks highest with an index score of 789. International ranks second (766) and Peterbilt ranks third (753).
The 2012 U.S. Heavy-Duty Truck Customer Satisfaction Study is based on responses from 1,725 primary maintainers of one-model-year-old Class 8 heavy-duty trucks. The study was fielded in April and May 2012.