OE Parts Expert

Description

We're seeking a talented OE Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to delivering factory-authorized parts solutions that support vehicle performance, safety, and uptime.

Why join the Transwest Team?

• Exceptional Leadership
• Beautiful, Updated & Clean Environment
• Competitive PTO & Benefits Packages
• Company Training
• Opportunities for Advancement
• Quick & Efficient Interview Process

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution
• HSA and/or FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Essential Duties & Responsibilities:

• Drive OE parts sales through dealership and fleet relationships.
• Promote and support manufacturer-approved parts programs and initiatives.
• Answer incoming calls and assist customers with OE parts identification and ordering.
• Follow up on OE parts orders to ensure timely delivery and customer satisfaction.
• Respond to customer inquiries regarding factory specifications, compatibility, and warranties.
• Provide accurate product information and order updates.
• Maintain familiarity with OEM catalogs, ordering platforms, and manufacturer systems.
• Record departmental data and recommend operational improvements.
• Document customer quality concerns and escalate per manufacturer guidelines.
• Educate customers and team members on OE policies, warranty procedures, returns, and credit terms.
• Provide troubleshooting assistance aligned with factory repair standards.
• Process orders accurately and efficiently.
• Maintain strong working relationships with service technicians and warranty teams.
• Set an example of professionalism and positivity.
• Maintain an orderly and safe working environment.
• Additional duties as assigned.

Work Environment & Physical Abilities:

• Activities require a full range of motion including handling and lifting, manual and finger dexterity, and eye-hand coordination.
• This position may require standing, balancing, bending, or stooping for prolonged periods of time.
• Corrected vision and hearing within normal range required.
• Ability to work under stressful conditions or irregular hours.

Required Education, Experience, Knowledge & Skills:

• High school diploma or equivalent.
• Valid driver and license and MVR in good standing.
• Excellent written and verbal communication skills.
• Strong multitasking abilities.
• Customer service and relationship-building skills.
• Conflict resolution skills.
• Detail oriented with strong accuracy focus.
• Quick thinking and problem-solving ability.
• Emotional intelligence and professionalism.
• Computer efficiency and parts system experience.
• Ability to work any shift if needed.
• Ability to successfully complete a general abilities assessment.
• Ability to pass a post-offer background check, physical, and drug screen.

Preferred Education, Experience, Knowledge & Skills:

• Previous dealership or OE parts experience.
• Familiarity with OEM catalog systems.
• Knowledge of diesel engines, gas engines, drivetrain, and suspension systems.
• Heavy and medium-duty truck industry experience.

Job Details:

• Type: Hourly
• Compensation Range: $26.00 to $34.00 an Hour
• Reports To: Parts Manager
• Shift: (Monday - Friday) (Flexible Hours)
• Closing Date: Open Until Filled

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