Service Administrator

Description

Join the team at Transwest Chrysler, Dodge, Jeep, Ram in Limon! We're looking for a customer-focused Service Administrator who thrives in a fast-paced dealership environment and enjoys providing exceptional service to customers while supporting our service department. This role is essential to keeping daily operations running smoothly by coordinating communication between customers, service advisors, technicians, and management.

At Transwest Chrysler, Dodge, Jeep, Ram, you'll join a team that values integrity, teamwork, and outstanding customer service. We invest in our employees and provide opportunities for long-term career growth while serving the communities we call home. If you're organized, detail-oriented, and enjoy building relationships while juggling a variety of responsibilities, we'd love to hear from you.

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greet customers and provide a welcoming, professional service experience.
• Answer incoming phone calls, emails, and customer inquiries promptly and professionally.
• Schedule service appointments and communicate repair timelines with customers.
• Check in customer vehicles and gather detailed information regarding service concerns.
• Create, maintain, and invoice repair orders accurately.
• Communicate repair status updates between technicians, service advisors, and customers.
• Review completed repairs with customers and process payments.
• Assist the Service Manager and Shop Foreman with daily administrative and operational tasks.
• Monitor work in progress (WIP) and assist with workflow management.
• Assist with warranty administration, including claim follow-up, payment collection, and documentation.
• Support vehicle check-ins, pre-delivery inspections (PDIs), and inventory processing as needed.
• Perform daily payroll auditing and other departmental administrative functions.
• Maintain accurate records and ensure documentation is completed according to dealership standards.
• Provide outstanding customer service that reflects the Transwest commitment to excellence.
• Perform other duties as assigned.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Ability to communicate by providing verbal and written feedback in a professional manner.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High school diploma or equivalent required.
• Previous administrative or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Proficient with Microsoft Office and general computer systems; dealership management software experience is a plus.
• Valid driver's license with an acceptable driving record.
• Ability to successfully complete a General Abilities Assessment and pass a post- offer background check, physical, and drug screening.

JOB DETAILS: 

• Type: Hourly
• Shift: 8am-5pm; Tuesday-Saturday
• Compensation Range: $21.00 - $24.00
• Reports To: Service Manager
• Closing Date: Open until filled.

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