Warranty Administrator

Description

The Warranty Administrator is responsible for providing administrative support to the service department. This role keeps databases organized and updated frequently, assists with preparation of payroll and reports, and monitors progress of repairs and updates records accordingly.

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Answer incoming phone calls to ensure all calls are answered within a timely manner (three rings).
• Communicate with customers by quickly responding to inquiries.
• Answer service calls and deliver timely updates to clients regarding status updates on work being performed and scheduling work.
• Check in new vehicles and interview customers in a professional manner to determine the needed repairs.
• Obtain all necessary information from the customer to establish a business relationship.
• Create and invoice repair orders. Follow up with customers regarding service.
• Review work performed with client and collect payment.
• Communication with Shop Foreman on pertinent repair order information and updates.
• Quality Control of services provided on finished repairs.
• Assist Service Manager and Foreman with multiple tasks.
• Assist in daily payroll auditing for department employees.
• Ability to obtain and prepare literature from manufacturers for Technicians and Foreman to perform diagnostic techniques.
• Maintain and monitor cash schedule, as directed.
• Monitor and report on Work In Progress (WIP).
• Review all warranty paperwork to ensure proper documentation and verify required criteria for the factory or distributor.
• Prepare, complete and submit the appropriate warranty claims information and supporting documentation to the vendor.
• Maintain thorough knowledge of all vendor procedures through ongoing training and publications.
• Negotiate “grey” areas of dispute with customers and vendors.
• Maintain all service and customer records as required by the warrantor.
• Utilize technical knowledge of vehicle service to verify proper documentation of repairs for warranty coverage and payment. Provide updates and status reports to the Service Manager.
• Other duties as assigned by the manager.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Ability to communicate by providing verbal and written feedback in a professional manner.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High school diploma or equivalent.
• Valid Driver's License and MVR in good standing.
• Extremely strong customer service oriented presence.
• Excellent ability to communicate effectively with both customers and fellow co-workers, in written and verbal form.
• Highly skilled in the use of computers with a Windows operating system.
• Experience with Google Suite applications, a plus.
• Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical, and drug screening.

JOB DETAILS:

• Type: Hourly
• Shift: 8am-5pm Monday-Friday
• Compensation Range: $21.00 - $28.00
• Reports To: Service Manager
• Closing Date: Open until filled.