CX Administrator

Description

CX Administrator will be responsible for sourcing retail, commercial, and industrial parts for the parts departments via phone, email and other company approved methods of communication. CX Administrator must have excellent customer service skills, be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach. 

This position is an in-office role for collaboration, connectivity, innovation, mentorship, and skill development. 

Schedule shifts will be determined by direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest.

The position will actively source all parts products that the Company distributes without prejudice or preconception. 

To effectively source parts for the company the individual must acquire knowledge about different facets of the business. They must display an ongoing effort to learn more about the industry, the company and the products Company sells. 

This position will assist the parts team with daily operations related to enhancing the overall customer experience. Responsibilities include, but are not limited to, communicating with customers through public forums and ensuring a consistent, high-quality customer experience across all company touchpoints, including in-store, online, by phone, and via email.

This position will assist company departments with internal communications by drafting, reviewing, updating, and disseminating policies, procedures, and processes to ensure clear, consistent, and effective communication across the organization.

 We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program 

 ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Excellent verbal and communication skills.
• Comply with all governing and company procedures, rules, and regulations.
• Have a sense of urgency and the ability to instill that in others through clear goals, leading by example and communication.
• Meticulous and detail oriented.
• High school diploma or equivalent.
• Manage expenses within policy for travel and entertainment.
• Representing the company in professional manner by demonstrating respect, reliability, appropriate communication, and polished appearance in all workplace interactions
• The ability to understand vague and implicit instructions is a crucial skill for various work situations, particularly in roles that require effective communication and problem-solving.
• Ability to give, receive, and analyze information, formulate work plans, prepare written materials, and articulate goals and action plans.
• Proficiently dealing with unexpected circumstances.
• Resolve problems, manage conflict, and make effective decisions under pressure. They must have a long attention span to listen to people, perceive real problems, and bring issues to a successful conclusion.
• Strong organizational skills.
• Successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.
• They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to manage demanding situations.
• Understand the importance of deadlines.
• Understand the importance of efficiency in all daily activities.
• Basic knowledge of vehicles and equipment with an ability to communicate all maintenance and safety concerns to the parts manager.
• Valid Driver's License and an MVR in good standing.
• Basic computer and data entry skills.
• Additional duties as assigned.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Requires sitting, standing, balancing, bending or stooping for prolonged periods of time.
• Requires eye ­hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Requires normal range of hearing and vision to record, prepare and communicate appropriate reports.
• Requires working in a fast­ paced environment.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS: 

• High school diploma or equivalent required.
• Previous administrative or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Proficient with Microsoft Office and general computer systems; dealership management software experience is a plus.
• Valid driver's license and an MVR in good standing.
• Ability to successfully complete a General Abilities Assessment and pass a post- offer background check, physical, and drug screening.

JOB DETAILS: 

• Type: Hourly
• Shift: 1st Shift
• Compensation Range: $21.00 - $26.00
• Reports To: Manager
• Closing Date: Open until filled.

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